What's coming in the future?

The beauty of Maxxcom is its modularity and the ability to add new business enhancing functionality at anytime. We are busy improving the range of applications in the Maxxcom suite and here are just some of the highlights:




Agent/Supervisor Instant Messaging:


Combining the power of the Mitel communications solution with the intuitive functionality of Instant Messaging (IM). This smart application allows for controlled IM between Agent and Supervisor enabling the former to ask for assistance without interrupting the call and allowing the latter to broadcast important messages to all agents, again without interfering with the call.

Real-Time Call Cost Analysis

How much are your calls costing you? Find out with Maxxcom’s real-time call costing in the Supervisor console. Track individual and cumulative agent call spend for the day allowing you to make instant strategic business decisions. Costing information completely configurable, according to your carrier tariff and the information can also be displayed on agents’ handset screens with the actual call cost updated as the call progresses.

Real-Time Call Cost Analysis


How much are your calls costing you? Find out with Maxxcom’s real-time call costing in the Supervisor console. Track individual and cumulative agent call spend for the day allowing you to make instant strategic business decisions. Costing information completely configurable, according to your carrier tariff and the information can also be displayed on agents’ handset screens with the actual call cost updated as the call progresses.