Metro Solutions Ltd has over 20 years experience in translating challenges into business advantages for our clients. We are proud to hold certification to Convergence Technology Professional status, independently awarded by the Telecoms Industry Association.

Our consultants utilise their advanced telecommunications knowledge, sector expertise and business consultancy skills to guide clients through the process of selecting and implementing the best communications infrastructure for their companies. With our help, clients maximise every opportunity to reduce operational costs and improve the quality of service to customers at minimal risk.

We do not manufacture or install voice and data systems, hence our advice is impartial, allowing us to select “best of breed” solutions to provided the most cost effective solution for each business. All our solutions are designed to be scaleable and flexible so as to accommodate changes to call and staffing levels without significantly increasing costs. The charges for our services are usually more than covered by the cost savings we help achieve from selecting the correct suppliers and equipment.

Our experience in this industry has led us to develop our own suite of Computer Telephony software that integrates with telephone systems from leading manufacturers. Our products provide screen-popping of client records, skills-based call routing, management information and automated dialling solutions.

We also develop bespoke packages to clients’ specific requirements to integrate with and enhance their existing systems. This includes a full installation, configuration and training service.

Whether you are considering replacing your existing systems, adding functionality or simply require a health check to ensure you stay if front of the competition, speak to us first!