What does Maxxcom deliver?

Maxxcom is a suite of modular software applications and as such is the perfect solution for businesses of any size. This sort of flexibility means you can choose the right applications for your business - safe in the knowledge that Maxxcom will grow as your business grows. Maxxcom offers a comprehensive business communication control suite out-of-the-box:

Intelligent Call Distribution (ICD):

At the heart of Maxxcom is the ability to intelligently route calls to the right people in your business at the right time. Not only that but call routing can be dynamically changed in real-time - simply by changing numbers in a spreadsheet like interface!








By placing calls into queues rather than hunt groups and allocating agents a skill level for each queue, calls are offered to the most appropriate persons first. If the preferred agents are busy, calls can be offered to a gradually widening choice of agents, in order of suitability. This ‘Widening Window Principle’ ensures that calls are always answered by the best available agents in the shortest time.














Hot Desking:

Embracing the flexible nature of today's business environment, Hot Desk allows your staff to use any phone anywhere in your business and have all voicemail and calls automatically routed to that device. This solution also works for remote/home workers - perfect for the more environmentally conscious business.











Call Prioritisation:

All customers are equal, but some are more equal than others. Maxxcom allows you the freedom to prioritise call queues against each other, ensuring your top customers have ultimate service whilst still guaranteeing quality service to all.

 




Live Reporting:

The Maxxcom Console allows real-time management of call activity throughout the business. This level of visibility means business critical decisions can be made instantly and action taken.













Call Recording:

No need to invest in expensive call recording solutions. Maxxcom enhances the in-built call recording functionality which exists in the Mitel products by enabling you to schedule random recordings. Recording every 20th sales call or one call in every 10 keeps your employees focused and guarantees higher levels of customer service.












Drag and Drop Call Control:

The ultimate in real-time call control. If you need to ‘micro-manage’ peak call traffic by manually distributing calls to chosen agents, then MaxxCom has the answer. Call centre managers can now drag waiting calls from a list and drop them onto any chosen agent to override Intelligent Call Distribution.






MaxxCom Console has three levels of licensing providing a varying degree of functionality dependent on requirements of the location or user logged in. See sales sheet for more information.