Maxxcom allows you to take complete control of your telephony platform, giving you the ability to instantly manage how calls are handled. Combine that with total visibility of the entire call centre in a single interface and you have acompelling and competitive solution at your finger tips.
Welcome to Maxxcom
Metro Solutions have been developing computer telephony software for the Mitel Axxess and CS5000 systems for over 5 years, helping give businesses a competitive edge.
Businesses that deploy MaxxCom on their already powerful Mitel systems enjoy the benefits of greatly enhanced call handling facilities and are able to empower their operations staff with finite control over their telephone systems without continually relying on the intervention of their IT resources. Not only are the contact centre team enabled, but they are more flexible and able to respond more quickly and effectively to changes in requirement or demand.
What does Maxxcom deliver?The way you communicate in the work environment is becoming more complex,
which means how you interact with your customers is more important than ever.
Your customers may be able to get through to someone in your business quickly,
but can you ensure that 'someone' is the right person to handle the call?
Maxxcom is the 'definitive' solution for any business wishing to convert their
purchase of a communication platform into a tangible return on investment. By
combining the power of the Axxess or 5000 Series from Mitel with Maxxcom's
modular applications you can benefit from improved customer interaction and
increased revenue today!